Toll Free Numbers

Essential DND/CF Toll Free Numbers

Canadian Forces Dental Care Plan
Description: Assistance with general queries on subject plan, which serves all CF pensioners and military members. (GreatWest Life)
Telephone: 1-800-957-9777
Link: www.cmp-cpm.forces.gc.ca/dgcb-dgras/ps/hd-sd/cfd-rsd/index-eng.asp
Canadian Forces Grievance Authority
Description: CFGA is responsible to manage and support the Canadian Forces Grievance process as a national system; to consider and determine grievances not referred to the CF Grievance Board (CFGB); to review CFGB Findings and Recommendations (F&R) prior to submission to the CDS; and to act as CF point of contact with the CFGB.
Telephone: 1-866-GRIEVOR
(1-866-474-3867)
Link: www.cfga-agfc.forces.gc.ca/index-eng.asp
Canadian Forces Grievance Board
Description: An administrative tribunal completely independent from the Canadian Forces and the Department of National Defence, the Grievance Board provides an impartial and fair review of military grievances referred to it as quickly and informally as the circumstances and consideration of fairness permit.
Telephone: Canada/United States: 1-877-276-4193
National Capital Region: 1-613-996-8529
Link: www.cfgb-cgfc.gc.ca/English/home.html
Canadian Forces Health Information Line
Description: This is a 24/7 line staffed by registered nurses to answer questions about your health and about available civilian health providers in your area.
Telephone: 1-877-MED-DENT
(1-877-633-3368)
Link: www.forces.gc.ca/health-sante/ps/guide/il-li-eng.asp

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Canadian Forces Member Assistance Program (CFMAP)
Description: It is a voluntary and confidential service, initiated by the CF to help members and family members who have concerns that affect their personal well-being and/or work performance.
Telephone: 1-800-268-7708
Link: www.forces.gc.ca/health-sante/ps/map-pam/default-eng.asp
Canadian Forces Pension Program
Description: Assistance with general queries on subject matter.
Telephone: 1-800-267-0325
National Capital Region: 613-971-6012
Fax: 1-866-719-4043
Email: respenbuybackdocs@forces.gc.ca
Link: www.cmp-cpm.forces.gc.ca/ps/cb-ras/rfp-prp/index-eng.asp
Canadian Forces Recruiting
Description: For more information you can contact them by phone or e-mail.
Telephone: 1-800-856-8488
TTY/TDD*: 1-800-467-9877
Link: www.forces.ca
Chaplain General
Telephone: 1-866-502-2203
Link: www.cmp-cpm.forces.gc.ca/cfcb-bsafc/index-eng.asp
DLN Support Services Group
Description: Provides technical assistance to those experiencing problems with the Learning Management System (LMS) - login
Telephone: 1-888-486-4743
E-mail: cda.dndlearnteam@forces.gc.ca
Link: www.dndlearn.forces.gc.ca/index-eng.asp
DND/CF Ombudsman
Description: Confidential help with DND/CF related concerns. International access. Toll-free in North America.
Telephone: 1-88-88-BUDMAN
(1-888-828-3626)
Link: www.ombudsman.forces.gc.ca/index-eng.asp

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DND Emergency Travel Centre (AMEX)
Description: Amex counsellors have been specially trained for DND requirements. Any counsellor answering these lines is very capable of handling your request.
Telephone: 1-800-477-9629
National Capital Region: 613-237-3155
Link: www.cfpsa.ca/en/corporate/services/
travel/emergencyTravel_e.asp
Director Casualty Support Management (previously known as The Centre)
Description: The Director Casualty Support Management is designed to bring the joint efforts of both the Department of National Defence (DND) and Veterans Affairs Canada (VAC) together in providing information and services to injured and retired military members and their families.
Telephone: North America: 1-800-883-6094
Link: www.cmp-cpm.forces.gc.ca/cen/index-eng.asp
Dispute Resolution Centre
Description: The Dispute Resolution Centre provides alternate dispute resolution services such as mediation, facilitation, training, and coaching. These services support one goal - a quality work environment through open communication.
Telephone: 1-888-589-1750
Link: www.cmp-cpm.forces.gc.ca/adr-marc/
Family Information Line
Description: The Canadian Forces (CF) founded the Military Family Services Program, which was designed to provide families with coordinated and consistent services through Canadian/Military Family Resource Centres (C/MFRCs) located within each community and managed and funded by Director Military Family Services (DMFS).
Telephone: 1-800-866-4546
Link: www.cfpsa.com/en/psp/mil/index.asp
Group Registered Education Savings Plan (Group RESP)
Description: Bank of Montreal RESP hotline for Canadian Forces members.
Telephone: 1-888-850-5766
Link: www.hrsdc.gc.ca/eng/learning/education_savings/public/resp.shtml
Joint Speakers Bureau (JSB)
Description: The Joint Speakers Bureau intent is to reduce the stigma, remove barriers and increase resiliency by helping people to develop the right frame of mind when looking at mental health issues.
Telephone: 1-800-883-6094
E-mail: jsb-bcc@forces.gc.ca.
Link: www.cmp-cpm.forces.gc.ca/cen/ps/mho-smb/jsb-bso-eng.asp
Military Police Complaints Commission
Description: The Military Police Complaints Commission receives complaints of misconduct by Military Police members in the execution of their policing duties or functions.
Telephone: 1-800-632-0566 OR 1-613-947-5625
Link: www.mpcc-cppm.gc.ca

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Pension Benefits
Description: Information on CF Pension Benefits Entitlements.
Telephone: 1-800-267-0325
Link: http://www.cmp-cpm.forces.gc.ca/dgcb-dgras/ps/pen/index-eng.asp
Public Service Health Care Plan (PSHCP)
Description: Assistance with general queries on subject plan, which serves all CF pensioners, military members and public servants. (Sunlife)
Telephone: 1-888-757-7427
Link: http://www.njc-cnm.gc.ca/directive/index.php?did=9&lang=eng
Public Service Travel Emergency Line
Description: Assistance with travel-related emergencies for spouses and children of public servants. (Sunlife)
Telephone: Canada/United States: 1-800-667-2883
All other countries (call collect): 1-519-742-1342
Link: www.tbs-sct.gc.ca/pubs_pol/hrpubs/TB_862/pstbaetab1_e.asp
Release Personnel Pay Office
Description: Information pertaining to military pay at release.
Telephone: 1-800-773-7705
Link: www.admfincs-smafinsm.forces.gc.ca/cu-cn/index-eng.asp
Service Income Security Insurance Plan (SISIP)
Description: SISIP provides financial products and services to both serving and released members of the CF and their families.
Telephone: 1-800-267-6681
Link: www.sisip.com/en/index.asp

* A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.