Functions
We can help by proactively:
- Searching for service records and other information
- Investigating files/documentation related to pension entitlement
- Liaising with external and internal organizations, and intervening on the clients’ behalf when necessary
- Maintaining a CF Casualty Administration database that includes CF 98 injury reports, Summary Investigations (SI) and Boards of Inquiry (BOI)
- Responsible for the CF Service Personnel Holding List (SPHL)
- Providing information on VAC services and benefits
- Providing “emergency aids to daily living” by means of a contingency fund
- Ensuring that members understand their benefits to Vocational Rehabilitation Program for Serving Members (VRPSM)
- Authenticating eligibility for the Public Service Commission (PSC) Hiring Priority/DND Employment Equity Program (EEP)
- Assisting medically released members in finding civilian employment through the Transition Assistance Program (TAP)
- Facilitate the transfer of existing military security clearances
- Assist with the establishment of local support network for members and veterans who have an Operational Stress Injury (OSI)
- Provide bereavement peer support to members and veterans through active listening and empathy by encouraging peers to reach out to available resources
- Providing emergency funding for travel from isolated areas to be with sick and injured family members
- Providing information and applications for the National Military Cemetery (NMC) in Ottawa
- Providing pastoral assistance to veterans and their families through the nationwide Pastoral Outreach Program for veterans
- Promoting and facilitating the restoration of the physical and mental health of injured or ill members by helping them reintegrate into the workplace as soon as medically possible through the Return to Work (RTW) Program for the Canadian Forces
- Investigating files/documentation related to the Injured Military Members Compensation Act (IMMCA) for lump-sum benefits for eligible CF personnel who suffered service-related dismemberment and the total and irrecoverable loss of sight, hearing or speech
