Frequently Asked Questions (FAQs)

Please choose a category:

History and Archives

  1. Can I look at War Diaries, Ship's Logs, or RCAF Operations Record Books?
  2. Does DHH have maps I can use?
  3. Does DHH have photographs I can see and copy?
  4. How can I do research at the Directorate of History and Heritage?
  5. How is the Canadian flag folded during a funeral ceremony?
  6. Is there a 20-year rule, or 30-year rule in effect for the declassification of documents?
  7. What Canadian unit was in (town or village in the UK) between (dates) during the Second World War?
  8. Where can I find out about my father's, grandfather's, uncle's, sister's, mother's etc. war service?
  9. Where can I find out about my mother's (my father's etc.) medals?
  10. Why does DHH ask for written/faxed inquiries?

Question

Why does DHH ask for written/faxed inquiries?

Answer

DHH has limited resources to answer inquiries and does so on a first-come, first-served basis. Quite simply, we have found that the greater precision of written questions actually helps us to answer inquiries more efficiently and quickly, and we can usually provide a written response between five and fifteen days after receipt of your question. Because our e-mail facilities are limited and cumbersome, however, we ask that you send your question by mail or fax. If we are unable to answer your question, we will try to provide information as to who is better able to respond. Where the research question is too involved and complex, we may only be able to recommend appropriate approaches to research.